The appliance doesn't operate at all.

Bad electrical suppliance of electricity or gaz.

Check the connections of electricity and gaz.

General problems at the oven during cooking.

The oven's grills are wrongly positionned: either too high or too low.

Advise the customer that in order to activate the safety, the corresponding button must remain completely pressed for at least 5/6 seconds.

Inappropriate temperature of cooking (roasting).

Advice the customer to read carefully the instructions which are related to the ideal cooking (roasting) temperature.

Inappropriate time of cooking (roasting).

Advice the customer to read carefully the instrutions about the ideal time of cooking (roasting). Advice the customer at his first attempt to select a slight shorter time so as not to burn the food.

When the appliance is put in operation for the first time, there is a smoke and unpleasant fumes.

They come from the fussion and evaporation of glueing substances which exist in the insulation of the appliance's door as well as from the fusion and the evaporation of the anti-oxidating lenel of the resistances, which is placed at the factory.

Inform the customer that this phenomenon is normal. Ah the instructions, it is recommented before the first use to operate the oven empty at the maximum temperature foa about ½ an hour, with open windows.

Electrical fireplaces with oxidating problems.

Inadequate conservation and caring of the fireplaces.

Turn on the fireplace empty for a few minutes so as to burn the remains of food. Turn the fireplace off, wait until it's lukewarm and the clean it.

There are sings of exidation on the tray for the moasting of steaks.

Inadequate conservation and caring of the tray.

Remove the rust of the surface using a wire or a thin sandpaper. Wash the surface with hot water and disinfectant for dishes. Rinse and dry the surface carefully. Wipe the surface with a soft clothing moisturized with olive oil. During the roasting the surface must be cleaned with a tough clothing moisturized with olive oil, when you remove the cooked steak until you place the raw one.