In the following pages we will present a research realized for our company, by one of our colleagues (GIAS HELLAS S.A ) focusing on matters of the final consumers' satisfaction. We present you 10 of the most important questions of the questionnaire.

• WARRANTY STATUS OF THE APPLIANCE WHEN SERVICE DEPT WAS CALLED
• WHEN YOU CALLED OUR SERVICE DEPT, WERE YOU SATISFIED BY THE TIME TAKEN FOR YOUR CALL TO BE ANSWERED AND BY THE MANNER OF THE PERSON WHO ANSWERED YOU?
• DID THE ENGINEER COME IN TIME OR PERIOD OF TIME THAT YOU SPECIFIED?
• WHEN THE ENGINEER ARRIVED, HOW LONG DID IT TAKE HIM TO REPAIR/ELIMINATE THE FAULT (FIRST OR SUCCESIVE VISITS)?
• HOW LONG DID IT TAKE THE ENGINEER TO CARRY OUT REPAIR/SERVICE DURING HIS VISIT?
• HOW QUALIFIED AND PROPERLY EQUIPPED WAS OUR ENGINEER?
• WAS OUR ENGINEER WELL MANNERED , HELPFUL AND WITH APPROPRIATE APPEARANCE?
• ACCORDING TO YOUR OPINION ARE YOU SATISFIED BY OUR SERVICE?
• WOULD YOU RECOMMEND OUR SERVICE TO YOUR FRIENDLY ENVIROMENT ?